FAQ

Why is it interesting to purchase works of art on Art Upfront?
Art Upfront gathers a great number of artists from around the world in order to offer you the most large and varied choice of works of art. By purchasing on Art Upfront, you will discover numerous works of different styles, created by artists who have a strong potential and high quality. Moreover, Art Upfront offers you in depht information. Each artist has a personalized page on which you can go to know them better. Each work of art is presented with quality visuals and contents. The "view in room" image is to give an idea of the size of the work.

Why register on Art Upfront?
By registering on the website you will regularly receive our newsletter and Catalog, which will keep you aware of the new artists who joined the collection, of the new works and of the discounts. The website has a magazine with interesting news about publications, exhibitions, interviews, etc.

I am an artist and I would like to join Art Upfront. What do I need to do?
First of all, you have to fill in the online application form by clicking on the  “ARTISTS Apply here” tab at the bottom right of the home page. Once you send this form, our selection committee will evaluate it and we will come back to you as soon as possible to inform you about our decision. If you are approved you will get a contract (with the conditions), a link and a password to start uploading your infromation.

Is there a selection of Artists selling on Art Upfront?
Art Upfront's goal is to expose the maximum of Artists on its website but we cannot accept everyone, especially for the sake of quality. This is why we chose to implement a selection system which ensures our customers to have access to quality works approved by our selection committee. 

What does the price of the works sold on Art Upfront correspond to?
All the works of art on the website are sold at the same price as in a gallery, i.e. at the public price. The buyer does not pay any commission, which is the reason why the price is not higher and is interesting.

Shipping costs are free for EU & US customers. Depending on your delivery address, different taxation rules and additional charges may apply. If you are buying items from an artist outside of your territory, you may need to pay import duties upon receipt of the products. Neither we nor the artists have any control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information before placing your order. 

How can I know if a work of art is authentic and signed by the artist?
Each work on the website is signed by the artist and is delivered to you with the authenticity certificate, unless otherwise specified on the product page. Thus, it ensures you of the work authenticity.

Are all the works sold on Art Upfront available?
Due to the fact that the works of art are shipped by the Artist themselves, it is possible that the work of art selected may have already been sold and has not yet been taken down from the website. Thus, when you validate your order with your payment information, we will verify the availability of the work with the artist. If the artwork is not available your order will be cancelled, all payments we be credited.

How are the works delivered?
Once the Artist has validated the availability of a work (see the question “Are all the works sold on Art Upfront available?” for more clarification), he receives instantaneously the buyer’s information and has 1 week to drop off the work at a transporter. You will then receive an email from Art Upfront giving you the name of the transporter, the package number and the approximative date of delivery. You will be able to track your order on your account.

In some cases it may be possible to pick-up the work. Please send an email to customer service to inform.

What happens if I do not receive my work or if it is damaged?
If you do not receive the work 1 or 2 days after the expected delivery date, please contact customer service so we can take action.

In case the parcel and/or the work of art is damaged you have to send an email to customer service. When the parcel is damaged on the outside, please take pictures of it before opening the parcel. Attach the images of the parcel and/or damaged work to your email. We will contact you within 24 hours to resolve the issue.

According to the cases, the dispute declared will either end in the return of the work, a refund or sending a new work. In case of a return from the buyer, the seller will have to make a refund of the purchase costs and, if necessary, the return costs.

Can I return a work of art if it isn’t what I want?
For any purchase from one of our artists established in the European Economic Area (European Union countries plus Iceland, Norway and Liechtenstein), if you are a resident of the EU, you have a period of 14 days from the date of the reception of your order to exercise your right of revocation to Art Upfront, without having to justify the reason or paying a fee.

For purchases made from an Artist that is not established in the European Economic Area or if you are not a resident of this area this right of cancellation shall not apply.

The buyer uses his revocation right directly to Art Upfront by sending an email to customer service.
In case of exercise of the revocation right in the period indicated, only the price of the artworks bought, the wrapping costs and the shipping costs will be refunded, the return costs staying borne to the customer. 
 

 

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