How can I know that the work of art ordered is available?
In general: the availability is stated with the work of art. If a work of art is not available you cannot add it to your cart.
Due to the fact that the works of art are shipped by the Artist themselves, it is possible that the work of art selected may have already been sold and has not yet been taken down from the website. Thus, when you validate your order with your payment information, we will verify the availability of the work with the artist. If the artwork is not available your order will be cancelled, all payments we be credited.
Who takes care of the work of art delivery?
The artist will take care of the shipping.
What is the delivery time?
The work is shipped within a week. In general the delivery time will be in 1-2 weeks. As soon as the parcel is shipped, you will receive a confirmation email with the tracking number.
How much do the delivery charges cost?
There are no delivery charges for customers in the EU & US.
Customers living outside these zones can see the shipping cost as soon as the work of art is added to the cart.
Do I have to pay import taxes when ordering an artwork?
Depending on your delivery address, different taxation rules and additional charges may apply. In general the shipments origin will be from the country of the artist, which is stated on the artist page.
Neither we nor the Artists have any control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information before placing your order.
If you order an artwork that is located in the European Economic Area (European Union countries plus Iceland, Norway and Liechtenstein) and if you are a resident of this area then you will not be asked to pay any import taxes.
What do I have to do when a parcel or a work of art is damaged?
In case the parcel and/or the work of art is damaged you have to send an email to customer service. When the parcel is damaged on the outside, please take pictures of it before opening the parcel. Attach the images of the parcel and/or damaged work to your email. We will contact you within 24 hours to resolve the issue.
According to the cases, the dispute declared will either end in the return of the work, a refund or sending a new work.
In case of a return from the buyer, the seller will have to make a refund of the purchase costs and, if necessary, the return costs.